Events Calendar

DISPATCHER TRAINING
From Tuesday 13 February 2024 -  08:00am
To Wednesday 14 February 2024 - 05:00pm
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by rgreen

TIME: 8:00am – 4:30pm 

LOCATION: SaskEnergy Training Centre (Lower Level Classroom)
                     1301 Quebec Avenue
Course Overview
The training is designed to enhance your dispatcher’s skill set through group exercises, self-assessment tools and discussion groups.
 
You will learn:

Module 1: The Dispatcher and the Service Organization
The Dispatchers Influence in the Organization and their Impact on Profitability

Module 2: Communication Skills for the Dispatcher
Communication Skills for Interfacing with all Types of People
Four Styles of Communication

Module 3: Partnering with the Service Technician
The Life of a Service Call/Walking in the Technicians’ Boots
Prioritizing Service Calls/Matching Technician Ability to Customers and Problems
What Technicians Need from their Dispatchers
The Art of Asking the Right Questions

Module 4: Servicing the Customer
Levels of Customer Satisfaction/How to Turn No’s into Yes’s
Handling Difficult Customers/Steps to Rapid Service Recovery
Applying the Finishing Touches with Correct Follow-up

Module 5: Managing the Service Manager
Managing Upward/Benchmark Self-Evaluation
Interpersonal, Self-Management, and Technical Skills
Taking Charge of Your Job and Career

Module 6: Working with the Rest of the Team
A Day in the life of a Dispatcher/Getting Rid of Stress/ Personal Action Plan

Lunch will be provided.
 
FEES: 
MCAS / Merit Member: $ 800+ GST
Non - Member:                $1000 + GST
 
Registration  Deadline: January 12, 2024
 
CANCELLATION POLICY: 
If you are unable to attend, you may send someone else in your place.  Due to additional expenses involved with this course, if you need to cancel please send written notification to MCAS at least 14 business days prior to the course start date for a full refund.